Information for clients (Tax agent / BAS services)
When you use our tax agent and/or BAS services, you have obligations to the ATO and we have professional obligations to you, the ATO and the Tax Practitioners Board (TPB).
Your key obligations: Provide complete and truthful information, keep required records, cooperate with our requests, meet relevant due dates, and comply with tax laws.
Our key obligations: Act honestly and with integrity, act lawfully in your best interests, manage conflicts, take reasonable care, keep your information confidential (unless legally required), provide services competently, and keep you informed so you can make informed decisions.
TPB Register (check our registration)
You can verify a tax or BAS agent’s registration on the TPB public register.
HNRY (AUSTRALIA) PTY. LIMITED - TPB registration number 26030966
TPB register can be found here.
Complaints
You can make a complaint to the TPB using its online complaint form; the TPB assesses all complaints/referrals.
TPB complaints can be made here.
Required disclosures
If certain “prescribed events” occurred within the last 5 years, we must disclose them when you enquire to engage or re-engage us (or otherwise within 30 days of becoming aware).
If our registration is subject to conditions, we must tell you when you enquire to engage or re-engage us (or otherwise within 30 days of becoming aware).
TPB factsheet (read/download)
TPB “Information for clients” factsheet can be read or downloaded here.